Terms and Conditions

  1. We request clients to book at least 12 hours in advance, if using our online service. Otherwise we will be able to accept bookings over the phone at any time.
  2. Once you have made a booking, you will receive an autoresponse from the online booking system. This is not a confirmation. We only consider a booking as accepted until we confirm via email or phone. If you do not hear from us after 6 hours, please inform us in case we missed your booking. In this case, we would kindly ask to please book again.
  3. A booking can only be changed or cancelled via the phone. Our drivers are not held responsible for any cancellations. Cancellations not informed up to 1 hour prior to pick-up time may incur 100% of the booked cab price. Cancellations informed between 1 and 6 hourd prior to the pick-up time will incur 25% of the booked minicab price. Cancellations informed more than 6 hours prior to the pick-up time will involve a 5% cancellation charge.
  4. If clients cannot see the driver near the airport information desk in the airport, they should call London Minicab Transfers or the driver, to allocate a pick-up point. Passengers should not leave the airport without informing us or the driver.
  5. Passengers should be at the designated pick-up location at the agreed time. If there are changes or problems with the time or location, passengers must contact London Minicab Transfers or the driver to make another arrangement.
  6. Clients must be ready to depart at the agreed pick-up time. Passengers cannot alter this time after the driver has arrived and would have to pay waiting charge, if the driver is required to wait for more than 10 minutes.
  7. Customers must clearly state the position of their pick-ups, such as full postcodes and for example whether it is the rear or front entrance of a hotel.
  8. The prices are based on the type and number of pick-ups and drop-offs, which must be stated clearly on the booking request. However, if additional pick-ups or drop-offs are required, clients must contact London Minicab Transfers only, as only we are in a position to decide the prices.
  9. An additional surcharge of 50% on the prices listed on London Airport Minicab Transfers' website on the following dates: 24th, 25th, 26th, 31st December and 1st January.
  10. At pick-ups from residential addresses, we allow 15 minutes waiting time, after which we will charge £5 per 15 minutes of waiting. For airport pick-ups, we allow 50 minutes of waiting free of charge, after the landing time. After this, we are happy to wait for another 20 minutes, free of charge if you wish after having contacted London MinicabTransfers.
  11. Our company does not take any responsibilty for any vehicles that may be delayed for a pick-up or drop-off, due to bad weather conditions, traffic congestions, road works or any other delays.
  12. London Minicab Transfers can only accept credit card or cash payments in British Sterling Pounds (£).
  13. We accept credit card payments only online and there will be an additional fee of £4.00. However, our drivers do not have the facilty to accept credit card payments.
  14. It is your responsibility to print and keep the confirmation sent by Paypal for credit card payments, as it has our company name and number. This is in the case if the driver needs to confirm the payment method.
  15. Our drivers could refuse passengers if they have luggage that are in excess and could affect the safety of the journey. Passengers should inform us if they will have any additional equipment with them, such as fishing rods. This will ensure that a suitable vehicle is sent.
  16. Babies are also counted as passengers and we are able to provide necessary facilities such as infant, upright and booster seats. For babies 11 to 15 months, clients must specify whether an infant or upright seat is required, as this can vary for different babies.
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